Terms of Service

Last updated 2026-09-07

These terms apply to WiFi operators who subscribe to Netstack Hotspot. They are written to be read, not to be impressive. If something here is unclear, ask before you subscribe.

1. What the service is

Netstack Hotspot is software for selling WiFi access. You keep your own routers, your own internet connection and your own customers. We provide the system that issues vouchers, pushes them to your routers and records what was used. We are not your internet provider and we do not carry your traffic.

2. What is built and what is not

MikroTik routers running RouterOS 7 are supported today. Automatic Mobile Money collection from your WiFi customers is not built yet — you record those sales yourself. Omada, UniFi and Huawei controllers are not supported. Do not subscribe on the strength of a feature that is described anywhere on this site as planned.

3. Your account

You are responsible for what happens under your login, for keeping your password to yourself, and for the accuracy of what you enter. Your router tokens are equivalent to passwords: anyone holding one can add vouchers to that router. Tell us promptly if you think an account or token has been compromised.

4. Trial, payment and renewal

Every plan starts with a free trial of the length shown on the pricing page, with no payment details required. After that the subscription is paid in advance for the period you choose. Prices are in XAF and shown before you commit. Nothing renews automatically today — you are asked each period, so you cannot be charged by surprise.

5. If payment stops

When a subscription lapses your account becomes read-only: you can see everything but cannot issue new vouchers. Vouchers already in your customers’ hands keep working until they expire, because cutting off people who have already paid you would punish the wrong person. After a grace period the account is suspended. Nothing is deleted for 90 days.

6. Refunds

If the service does not work as described and cannot be fixed within a reasonable time, the unused part of what you paid is refunded. Refunds are not given for a period you used, for choosing the wrong plan, or for a feature this site described as planned rather than built.

7. What you must not do

Do not use the service to break the law, to intercept or interfere with your customers’ traffic beyond what running a hotspot requires, to resell access to the platform itself as your own product, or to attempt to reach another operator’s data. Accounts doing any of these can be suspended without refund.

8. Your own obligations to your customers

You decide what your WiFi customers are told and what you collect from them, so you are responsible for meeting the law that applies to you. If you take names or phone numbers at the counter, that is your record, not ours. We will give you what you need to answer a customer’s request about their data.

9. Availability and liability

This runs on shared hosting and comes with no uptime guarantee. Vouchers are stored on your router with their own limits, so your customers stay online even when our server cannot be reached — that is deliberate. Our liability to you in any 12-month period is limited to what you paid us in that period. We are not liable for lost profit or lost custom.

10. Ending the agreement, and the law that applies

You can stop at any time and export your data before you go. We can end an account for a serious breach, or with 30 days’ notice if the service is discontinued, refunding the unused period. These terms are governed by the law of Cameroon, and disputes belong to the courts of Buea, South West Region.